At DarkPayIndia, operated by dark portal technology private limited, we respect your privacy and are committed to protecting the personal and transaction-related information you provide while using our website, platform, applications, and digital services.

DarkPayIndia provides digital services including mobile and DTH recharge, BBPS (Bharat Bill Payment System) bill payment services, Domestic Money Transfer (DMT), and other related digital payment and utility services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be shared, and the choices available to you when using our services.

1. Information We Collect

Depending on the services you use, DarkPayIndia may collect information necessary to create and manage your account, process transactions, verify your identity, provide customer support, prevent fraud, and comply with applicable laws and regulatory requirements.

The information we may collect includes:

• Name and business or organization details.
• Mobile number and email address.
• Residential or business address.
• Login credentials and account-related information.
• KYC and identity verification information, where applicable.
• Bank account or payment-related information required for applicable services.
• Beneficiary details required for Domestic Money Transfer services.
• Mobile numbers, DTH subscriber information, and other details required for recharge services.
• Consumer numbers and bill-related information required for BBPS bill payments.
• Transaction amounts, transaction IDs, payment status, and related transaction information.
• Device, browser, IP address, operating system, and technical information.
• Information you provide when contacting customer support or submitting a complaint.

2. Information Collected During Transactions

To provide recharge, BBPS, DMT, and other digital services, certain transaction-related information may be collected and processed.

For example, when using our services, we may process information such as mobile numbers, DTH details, biller and consumer information, sender and beneficiary information, transaction amounts, payment references, and transaction status.

We collect and process only the information reasonably required to provide the relevant service, complete transactions, maintain records, prevent fraud, and meet applicable legal or regulatory requirements.

3. KYC and Verification Information

Certain services, particularly Domestic Money Transfer and other regulated financial services, may require Know Your Customer (KYC), business verification, identity verification, or other compliance checks.

Where required, we may collect and process information and documents such as:

• Government-issued identification information.
• Business or entity information.
• Address verification information.
• Banking or account-related information.
• Photographs or other verification information where required.
• Other documents or information required by applicable laws, regulations, banking partners, payment networks, or authorized service providers.

Such information may be verified through authorized third-party verification providers, banking partners, payment service providers, or other authorized entities where necessary.

4. How We Use Your Information

DarkPayIndia may use the information collected from users for the following purposes:

• Creating and managing user accounts.
• Providing mobile, DTH, BBPS, DMT, and other requested services.
• Processing and tracking transactions.
• Verifying user identity and completing KYC requirements.
• Processing refunds, reversals, settlements, or transaction adjustments where applicable.
• Providing customer support and resolving complaints.
• Detecting and preventing fraud, misuse, unauthorized transactions, and other suspicious activities.
• Maintaining transaction and business records.
• Complying with applicable laws, regulations, court orders, and regulatory requirements.
• Improving the performance, security, functionality, and reliability of our platform.
• Communicating important service-related notifications and updates.
• Managing our relationship with retailers, agents, business partners, and service providers.

5. Legal and Regulatory Compliance

DarkPayIndia may collect, retain, use, or disclose information where reasonably necessary to comply with applicable laws, regulatory requirements, lawful requests, court orders, government authorities, banking requirements, payment network requirements, or fraud-prevention obligations.

Where required, information may be provided to authorized regulatory, law-enforcement, government, banking, or financial institutions in accordance with applicable law.

6. Sharing of Information

DarkPayIndia does not sell your personal information as a commercial product. However, information may be shared with authorized third parties when necessary to provide services, process transactions, comply with legal requirements, or protect the security and integrity of the platform.

Depending on the service being used, information may be shared with:

• Banks and authorized banking partners.
• Payment service providers and payment networks.
• BBPS participants, billers, and authorized bill payment service providers.
• Mobile and DTH operators.
• Domestic Money Transfer and payment service partners.
• KYC and identity verification service providers.
• Technology, hosting, cloud, security, and infrastructure service providers.
• Fraud prevention and risk management service providers.
• Customer support and communication service providers.
• Government, regulatory, law-enforcement, or judicial authorities where legally required.

Third-party service providers may process information only to the extent necessary to provide the relevant services or perform authorized functions.

7. Payment Information

Where payments are processed through third-party payment gateways, banks, or other authorized payment providers, payment information may be processed directly by the relevant payment service provider according to its applicable privacy and security policies.

DarkPayIndia may receive transaction-related information such as payment status, transaction reference numbers, amount, date, and other information required to confirm and reconcile a transaction.

Users should avoid sharing sensitive payment credentials, passwords, PINs, OTPs, or authentication codes with anyone, including persons claiming to represent DarkPayIndia.

8. Cookies and Similar Technologies

DarkPayIndia may use cookies and similar technologies to improve website functionality, remember preferences, maintain sessions, understand website usage, improve security, and enhance the user experience.

Cookies may collect information such as browser type, device information, pages visited, session information, and general usage patterns.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

9. Device and Technical Information

When you access DarkPayIndia, certain technical information may be automatically collected. This may include:

• IP address.
• Browser type and version.
• Operating system.
• Device type and basic device information.
• Access time and date.
• Website pages or features accessed.
• General diagnostic and security information.

This information may be used to maintain platform security, identify technical problems, prevent abuse, analyze performance, and improve our services.

10. Data Security

DarkPayIndia takes reasonable technical and organizational measures to protect personal and transaction-related information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication mechanisms, monitoring, encryption or secure transmission where appropriate, system safeguards, and other reasonable security practices.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. Users acknowledge that transmission of information over the internet involves inherent risks.

11. Account Security

You are responsible for protecting your account credentials and authentication information.

• Do not share your username, password, PIN, OTP, or other authentication information with anyone.
• Use a strong and unique password where applicable.
• Log out of your account when using shared or public devices.
• Immediately report suspected unauthorized access or transactions.

DarkPayIndia will not be responsible for unauthorized activity resulting from a user's failure to protect their account credentials, except to the extent liability cannot legally be excluded.

12. Data Retention

DarkPayIndia may retain personal, KYC, transaction, and account information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with contractual obligations, and meet applicable legal, regulatory, accounting, or reporting requirements.

When information is no longer required for these purposes, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and our internal practices.

13. Children's Privacy

DarkPayIndia's services are intended for individuals and businesses who are legally permitted to use the relevant services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

14. Third-Party Websites and Services

DarkPayIndia may contain links, integrations, or connections to third-party websites, applications, payment providers, banks, billers, or other services.

Third-party websites and services are governed by their own privacy policies and terms. DarkPayIndia is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Users are encouraged to review the applicable privacy policies before providing information to any third-party service.

15. Business Partners, Retailers and Agents

DarkPayIndia may provide services to retailers, agents, distributors, business partners, and other authorized users. Information associated with these users may be processed for account management, KYC, settlement, transaction processing, support, compliance, fraud prevention, and other legitimate business purposes.

16. Communications

We may contact users through registered mobile numbers, email addresses, notifications, SMS, or other communication channels for purposes including:

• Transaction confirmations.
• Transaction status updates.
• Security alerts.
• Account-related notifications.
• KYC or verification requests.
• Customer support and complaint resolution.
• Important changes to our services or policies.

Service-related communications may be sent even where a user has opted out of promotional communications, where such communication is necessary to provide or secure the service.

17. Promotional Communications

Where permitted by applicable law, DarkPayIndia may send information about new services, features, offers, or other business communications.

Users may request to stop receiving non-essential promotional communications by following the available unsubscribe instructions or contacting us using the details provided below.

18. Your Privacy Choices

Subject to applicable law and regulatory requirements, users may contact DarkPayIndia regarding their personal information and may request assistance with matters such as:

• Updating inaccurate account information.
• Correcting certain personal information.
• Understanding how information is being used.
• Raising a privacy-related concern or complaint.
• Requesting deletion of information where legally permissible and where retention is not required by law or regulation.

Certain requests may require identity verification before they can be processed.

19. Data Deletion Requests

Users may contact us to request deletion of their account or personal information, subject to applicable legal, regulatory, contractual, transaction-record, KYC, fraud-prevention, and other retention requirements.

Where information is required to be retained by law or for legitimate business or compliance purposes, DarkPayIndia may retain such information for the required period.

20. Fraud Prevention and Monitoring

DarkPayIndia may monitor account activity and transactions to identify potentially fraudulent, unauthorized, suspicious, or prohibited activity.

Where necessary, we may temporarily restrict transactions, suspend accounts, request additional information, conduct verification, or share relevant information with authorized banks, payment partners, service providers, regulators, or law-enforcement authorities in accordance with applicable law.

21. Changes to This Privacy Policy

DarkPayIndia may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or regulatory requirements.

Any updated Privacy Policy may be published on this page with a revised "Last Updated" date. Users are encouraged to periodically review this page to remain informed about how their information is handled.

22. Grievance and Privacy Complaints

If you have a privacy concern, complaint, request regarding your personal information, or question about this Privacy Policy, you may contact DarkPayIndia using the contact details provided below.

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.

23. Contact Us

For questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us:

• Business Name: dark portal technology private limited
• Platform: DarkPayIndia
• Phone: +91 9461552211
• Email: bansaltradingcompany08@gmail.com
• Address: dark portal technology private limited ward no.16 plot no. 89 , sector no 01, pilibanga , hanumangarh,rajasthan - 335803

24. Consent

By accessing or using DarkPayIndia and its services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and sharing of information as described in this Privacy Policy, subject to applicable law.

If you do not agree with this Privacy Policy, you should discontinue use of the DarkPayIndia platform and services.

Last Updated: August 11, 2026